Personnel Analyst I – Commonwealth of MA

Personnel Analyst

Personnel Analyst I
Agency Name:Human Resources Division
Official Title:Personnel Analyst I
Functional Title:Personnel Analyst
Occupational Group:Personnel
Position Type:Civil Service
Full-Time or Part-Time:Full-Time
Salary Range:$43,162.86 to $62,364.12 Annually
Bargaining Unit:06
Number Of Vacancies:1
Facility Location:Human Resources Division One Ashburton Place, Room 301 Boston, MA 02108
Application Deadline:10-10-2012
Apply Online:No
Posting ID:J32482


This position is funded from the Commonwealth’s annual operating budget.


• Respond to requests for information in a positive, professional, timely and accurate manner.
• Seek supervisor assistance when unable to achieve this goal fully or when requested by individual.
• Provide customer service support and information to exam applicants, and others as requested, via email, phone, and in-office inquiries.
• Process/Forward requests for informational posts and changes to online information as requested.
• Ensure information on website is accurate and up-to-date at all times, and take action to correct any outdated or inaccurate information in a timely manner.
• Assist with coverage of reception area as needed:
• Greet HRD customers and channel customers’ requests to the appropriate department or staff, in a courteous and professional manner.
• Respond/transfer Civil Service email inquiries accordingly.
• Assist in training temporary staff in covering the reception area
• Perform tasks related to exam applications and exam processing:
• Review applicants requests for updates to their records for active lists (includes Veteran and Disabled Veteran status, EMT status, Change of Address, Residency Preference, Language etc.).
• Assist in identifying issues regarding applicant records, scoring, and standings, gather additional information and respond/forward as appropriate.
• Process exam applications, fee waiver requests, scan completed answer sheets, Veteran and Disabled Veteran status as requested, along with other updates (EMT status, Language, etc).
• Process and respond to scheduling requests from candidates, including special cases (i.e. Active Duty military reschedules and other special circumstances).
• Update schedule and provide notice to applicants.
• Maintain and update data on candidate applications in order to accurately process, schedule, and track progress.
• Create, process, and review all training and experience examination components and candidate claims:
• Perform claim reviews in an extremely detailed manner, including performance of complex mathematical calculations, detailed analysis of verification documents and score assignments, and recognition of all errors.
• Create structure and format of training and experience components in online computer system, including ability to work well with unfamiliar computer systems and maintain an extremely high level of quality in communications via such systems.
• Perform audits and respond to all appeals received in a timely, professional, and accurate manner.
General duties:
• Conducts special personnel studies by instructing participating staff in job analysis techniques, interviewing or coordinating the interviewing of employees to obtain job content information, moderating or participating in group discussions to develop questionnaires or other job analysis materials, conferring with designated agency contacts to obtain and schedule study participants, analyzing data collected, and performing required statistical calculations in order to develop job content information and qualifications requirements, develop new or amended classification, titles, and classify individual positions.
• Prepares substantiating documentation and required
forms based on analysis of agency requests and other materials to justify recommendations to management, requesting agencies, and the legislature.
• Prepare computerized reports utilizing automated personnel management information systems.


MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional or paraprofessional experience in personnel work, the major duties of which includes classification, staffing, job analysis and/or job evaluation, or (B) any equivalent combination of the required experience and the substitutions below.


I. An Associate’s degree may be substituted for a maximum of one year of the required experience.*

II. A Bachelor’s degree or higher may be substituted for the required experience*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

SPECIAL REQUIREMENTS: Based on assignment possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s License may be required.

Preferred Qualifications:

1. Knowledge of the principles and correct usage of the English language including grammar, spelling, sentence structure, work meaning and punctuation.
2. Knowledge of the methods of general report writing.
3. Ability to understand, explain and apply provisions of the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities and the State personnel system.
4. Ability to analyze and determine the applicability of personnel data, to draw conclusions, and to make appropriate recommendations.
5. Ability to analyze and determine the applicability of statistical data, to draw conclusions, and to make appropriate recommendations.
6. Ability to review and compare like data for accuracy, completeness, and consistency.
7. Ability to perform mathematical calculations using formulas to solve problems.
8. Ability to perform all duties listed above, with training on specific or technical Agency guidelines.


This is a Civil Service position.

How To Apply:

Please email cover letter and resume to:

or mail to:

Eleice Latham
Human Resources Division
One Ashburton Place, Room 301
Boston, MA 02108

Agency Web Address:

Diversity Officer:

Wendy Chu, (617) 878-9725

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.